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A friend phoned me to tell me whilst he'd been out down the town wanting to do a spot of shopping he saw a phone advertised at £7.99 in a phones4u store so he went in and tried to buy the phone, the sales assistant then aggressively tried to get him to buy credit for the phone at an extra charge of £15.00
He flat out refused, when he tried to talk to the manager about it he was fed the same pack of lies, you must buy a credit top-up as this registers the phone and that's what the LAW within the UK stipulates. But as he already has a Phone SIM with the same network provider all he wanted to do was use the SIM he already had which they refused to do.
He called me knowing I am great at complaints I go for blood and after he told me the story I wasted no time. Got straight on the search engines and went looking through the office of communications legal transcripts for the last year. Here's what I found out:
Mobile Phone Mis-Selling:
Mis-selling covers a range of sales and marketing activities including:
* the omission of relevant or the provision of false and/or misleading information (for example about tariffs, savings or promising offers which do not materialise);
* applying unacceptable pressure to change providers, such as using intimidating behaviour or refusing to leave until the customer signs a new contract; and
* slamming, an extreme form of mis-selling, where customers find themselves with a service from a new company without their knowledge and consent. Forms of slamming can include, passing off (i.e. where representatives claim to represent a different company), customers being told they are merely signing up for information rather than entering into a new contract, or the forging of customers’ signatures on contracts without the customer being aware.
Having fired off an email to both parties concerned in this case the office of communications and phones4u, nothing left to do now but sit back and watch the fireworks.. Someone @ phones4u is not going to be enjoying their new year!
If they work for a telephone provider they do not represent the Law of the Land, neither do they have the customers best interests at heart, they exist on one thing and one thing only, commission, I only know because my brother works in mobile phone sales and I used to work in a court house.
Commission, Commission, Commission... No commission = no profits!
But thats the first time I've heard the sales representatives trying to use the Law as an excuse.
Someone show me where it says in black and white, you must pay extra for phone credit that you don't want, when your already registered with the same network!
So along with Mis-Selling they can now add Legal Misrepresentation to the List of crimes these shady phone providers will try to use as a tactic to squeeze more money out of the consumer.
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